I have spent my career building and running operations across software companies — from startups to enterprises, across Israel, Korea, France, and North America.
Senior operational roles at Comverse, Sisense, BigPanda, and others taught me one thing: the best teams work like musicians in a Playing for Change recording — a clear shared framework, maximum creative freedom within it, and someone watching the whole to make sure it all fits together.
That image has shaped how I think about organizations for my entire career. The person watching the whole — hearing whether the parts are becoming music or noise — is what I call the Conductor. It is the most important role in the new operating model, and it is the role I have played, in one form or another, for twenty-five years.
I founded claro.team, an operational infrastructure consultancy for scaling technology companies. Designing Coherence is the framework behind the work.
This is a first edition in every sense. I wrote it to start a conversation, not to end one.