Twenty-five years building and running operations for software companies. Teams across Europe, Asia, North and Latin America. Startups and enterprises. The pattern is always the same — people are good, intentions are clear, and things still drift apart.
I have spent my career building the systems that keep them together. Not more process — the right structure. The right people in the right seats, working from the same source, with someone watching whether it all adds up.
That someone is what I call the Conductor. It is the role I have played, in different shapes, everywhere I have worked.
If you know Playing for Change — musicians on different continents, each recording their part, one song — that is how I think about operations. A shared framework. Freedom within it. And someone listening to make sure it becomes music — not noise.
I founded claro.team to do this work. Designing Coherence is the framework behind it.